This course is ideal for:

• Retail and Hospitality: Ensure all customers feel welcomed and supported.
• Healthcare Providers: Create accessible environments for patients with diverse needs.
• Public and Private Organizations: Meet AODA standards and foster inclusivity.
• Customer-Facing Employees: Equip staff with the skills to interact effectively and respectfully with customers of all abilities.

• Online Learning: Complete interactive modules at your own pace, covering key theoretical components. Self paced – 6.5 hours online.
• In-Person Training: Attend a hands-on session led by certified instructors to practice and perfect your skills. One day in class.

• Our AODA-focused training empowers your team to comply with accessibility legislation while enhancing customer satisfaction.
• The course is easy to follow, interactive, and designed for immediate real-world application.

Upon completion, participants will receive an AODA & Customer Service Certification, demonstrating their commitment to accessibility and customer care excellence.

In just 1 hour, this training covers key aspects of accessible customer service, including:

• Understanding the Accessibility for Ontarians with Disabilities Act (AODA) and its importance.
• Recognizing and addressing barriers faced by individuals with disabilities.
• Adopting effective communication techniques for diverse needs.
• Best practices for providing inclusive and respectful customer experiences.